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Ordering & Payment
Ghoul Gallery conducts business in several trade areas, including direct sales to customers, auctions and for Special Events planning.  The following information will attempt to explain the ordering & payment process for all concerns.  Once you have placed your order through PayPal they provide you with a receipt and order number through their system.  Whether we ship through Fed Ex Ground or US Postal, we always include the email attached to your order, and they notify you of shipping.  We do not duplicate that process.

Patience
We are a multi-faceted business, planning and conducting special events and nonprofit fundraisers during the day.  You will most likely receive an automated response to your email.  Please be patient until we can respond to your requests - Thank you for your patience

Online Shopping Cart
Due to our numerous special events, our inventory levels fluctuate quite often.  Because of this we now provide you with an online shopping cart.  We are not a phone-in order business.  We conduct all our business through the convenience of emails.  
 If you do not wish to use the online PayPal Shopping cart, please record  in an email,  your order, and email us with that order. We will respond at our earliest opportunity to complete your order. 
Our email is Trifics@comcast.net

(If you do not wish to use the PayPal Shopping cart and prefer to order directly from us paying with cashiers check, money order or personal check...)
To Place a Manual Order:

1. Email us at Trifics@comcast.net
2. Provide us with the item number and description.  (We have many items and a detail description will expedite your order process.)
3. Provide us with a shipping address so we can calculate your shipping/handling total.
4. We will respond as quickly as we can.

Cancellations

Once an order is placed it takes time to retrieve the item(s) from offsite storage facilities.  This requires employee time and cost.  If someone desires to cancel after we have gone through this procedure, and prepared it for shipment, the policy requires a $15.00 cancellation fee to cover our incurred costs.

PAYMENT

1. We prefer PayPal, cashier checks or money orders.  Items are usually shipped within 72 business hours.  However occasionally we are away conducting a fund raising event and order shipments may be delayed a few days.  NOTE: If you are in a hurry, such as a birthday, please email us Trifics@comcast.net and inform us of a rush order.  We can calculate rush order shipping for you.

2. Personal checks are accepted, but items are held 10 business days after the deposit of a check.

3. We can accept VISA or MASTERCARD credit card payment ONLY through PayPal.

4. Our PayPal Account name is Trifics@comcast.net

5. International Payments must be made through PayPal for more prompt response.  For international PayPal payments we must charge a 3% surcharge on all PayPal payments. 
 

Please make payments to:
                                    Trific's
                             P.O. Box 2941
                             Oregon City, Oregon 97045

Shipping & Handling
(For International, see below)

If you are ordering directly from our website, our online ordering system through PayPal automatically calculates your shipping fee based on dollar value.  That shipping cost covers insurance up to $100, delivery confirmation, shipping and handling.

We do our best to find you the most economical and best shipping, whether it is with US Postal Service or Federal Express Ground.  We reserve the right to choose which shipper we use for any particular package.  Typically lower weights (3 lbs or lower) are more economical through US Postal, than Ground Shipping services, however even that is not always the case.

Due to the ever-increasing cost of fuel here in Oregon (over $4.25 for regular) we typically make two trips a week to shippers – Tuesday’s and Fridays.  Depending upon when your payment arrives, we will ship on the next corresponding date.  Thanks for your understanding

We place a Delivery Confirmation on every package to ensure that the package is being delivered to the appropriate location.  Too many packages were getting lost, but with a confirmation we know you are receiving your collectible(s).

We do not require signature confirmation on our package.  All shipping services charge extra for that service.  If you are uncomfortable with where you live, and would like a signature confirmation in order to leave a package, you may request it, and we will bill you an additional $4.00 for that service (this includes the service and the additional PayPal basic fees for a charge.)  We are not responsible for packages once they are left by a shipping service at your door.

Sorry but we use our shippers and our own account number, and cannot use your shipping account number. 

We want to be real clear on Shipping/handling fees.  US Postal, Fed Ex and others base their fee structure on weight, and dimensions of a box.  We could easily place a chart here on our website, with a generic fee structure by dollar figure, but it would definitely penalize some of our customers who order light-weight items.   In reverse, some low cost items weigh a lot due to ceramic/glass/clay, and we may not be covering our expenses.  The pre-calculated PayPal shipping fees seems to work best for our customers.

IF ordering directly from us and not using the PayPal check out, due to the wide variance in shipping weights between ornaments and ceramics or resins, we cannot quote shipping costs until we receive your complete order.  Setting a flat fee for shipping may result in over charging our customers.  To avoid that, we base our shipping/handling fees by the zip code, weight and size of the shipping box.

If you are ordering directly with us, rather than using our PayPal Shopping Cart, we will need to calculate your shipping & handling costs and email you a shipping statement.  These rates may vary from PayPal calculated rates.

WE HAVE A MINIMUM OF $8.45 for all shipping.

NOTE: OVERSIZED SHIPPING COSTS: Occasionally items are oversized and require additional shipping.  We always try to indicate this on our website.  PayPal caculations are based on standard sized items and shipping.  If there is additional shipping due, it is only to cover incurred shipping charges.  Should a customer cancel due to this additional shipping, the Cancellation policy above requires a $15.00 cancellation fee.

International Ordering

• How much is shipping &  handling for Int'l orders (S&H)? We have shipped to nearly every country in the world.  The shipping and handling costs to your particular location will have to be calculated on a request basis.  (See below for additional handling fees information.)
• 7-10 day Air Mail rate is obviously much higher than 4-6 week Parcel Post land mail rates.  Be prepared, as international shipping can be costly.  (Additionally, 4-6 week delivery by boat often increases the risk for damage in cargo holds.)
• The buyer is responsible for any applicable import duty and local tax.  Please verify with your local customs before purchase.  Please do not ask us to lie to your customs and endanger our business.
• We are not responsible for any wrong or undeliverable addresses.  Because we are required to respond to whether or not to abandon undeliverable packages or pay to have them returned, we do not wish to lose the product to abandonment.  We will have to pay extra (typically double) to have the product returned to us here in the United States.  If this situation should occur, buyer is responsible for any additional shipping.

Handling Fees are independently determined by the type of product(s) and packaging required.   Note: For all cross-border PayPal transactions, we must pass along the 3% Cross-border fee charged by PayPal.  It will be included in the total.   

For International shipments, handling fees are somewhat higher, to include extra costs of having to complete international forms, and actually driving to the Post Office, stand in line and confirm with postal workers regarding the contents of the shipment (rather than just pickup service).  Fees also defray the costs of shipping container, packing popcorn & other cushioning materials, tissue, tape, labels, and fuel surcharges.

In 2005, we experienced several instances of poor performance for insurance claims by Shippers.  By reading online auction chat rooms, we are not alone in this frustration.  In fact, in early 2006, we have reported one well known shipper to our State Attorney General for their confusing online insurance abuse of accepting payment for items valued over $100, while at the same time, setting a policy limiting claims to only $100.  We lost an item valued over $1,000 to this confusing policy and ended up paying our customer from our self-insurance proceeds.

For the protection of our customers and clients we self-insure for all losses through MailSafe. Those rates are as follows:

                                Value $.01 to $49.99                    $1.75
                                Value $50.00 to $99.99                $2.50
                                Value $100 to $199.99                 $3.50
                                Value $200 to $299.99                 $4.50
                                Value $300 to $399.99                 $5.50
                                Add $1.00 per $100 value thereafter.

  All packages leaving our business concern are physically inspected prior to leaving our premises.

RETURNS / DEFECTIVE MERCHANDISE
Due to the nature of collectible merchandise, we expect that the buyers know the item and its value prior to ordering.  Many of our item involve secondary pricing which is subject to price variations.  We are not responsible for pricing variances with other businesses.  Know what you are ordering before ordering. 

• No refunds are offered. Only defective product(s) will be offered exchange or store credit.  We cannot replace broken/defective one-of-a-kind items, and insurance will need to be used.  Digital photos of the breakage or defect will need to be received within 5 days of receipt of the product.  Any other defective merchandise will be replaced. There is absolutely no refunds, when we have the option of a replacement product.
• Defective products must be returned within 10 days from the date you received your order.
•  Returns for other reasons may be returned to us within 15 days of receipt, but will have a 25% restocking fee.
• All items must be received back in original condition in their original box.  They must be re-saleable, and not damaged in any way. 
• Ship-to and Return shipping are the responsibility of the returning party.
• Insurance is non-refundable.

It may take up to 7 business days to process your return after we receive your product.

QUESTIONS

If you have any questions regarding our policies, it is essential that you contact us prior to ordering.  If you have a personal request or require further information, please contact us:

Email: Trifics@comcast.net

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